Tuesday, January 22, 2008

Amazon Kindle Email Support Does Not Suck

In all fairness to Amazon, I need to explain what happened after my last post.

The bf contacted customer service by e-mail again, and explained his long wait on the phone.

Amazon apologised, and sent a new battery to try.

That didn't fix things, and we let Amazon know by e-mail.

They sent us a new Kindle, and explained we had 30 days from receiving it to return the malfunctioning one.

We received the new one. It works great. We'll be sending the old one back.

And everyone lived happily ever after.